Faqs
What is the delivery time?
We use Australia Post to deliver our parcels to AUS and NZ.
Shipping within AUS takes between 3-7 business days, while 5-10 business days in NZ.
To USA and all other countries take between 15-25 business days (depending on your local post services).
DELIVERY RULES:
*Please make sure your delivery address is correct to avoid delays.
*Once the order has been dispatched, it’s no longer possible to make changes on the shipping address. We encourage everyone to always double-check the address before placing the order.
*We do not grant refunds if an item is in transit.
*Re-delivery of returned orders due to an incomplete, incorrect address or uncollected parcels, the customer is responsible for additional shipping charges to have the order re-shipped to the correct shipping address.
*FOR UAE customers, please provide your PO BOX address as your order will be delivered by Emirates Post.
How much profit from each product sold goes towards charity?
100% of our profit from each product go towards charity. Folli works with a number of mental health charities throughout the year and distribute the funds once a year. Do you have an charitable organisation you want us to work with? Fill out the form in the contact section.
How does it work?
Folli ensures your hair is exposed to the most welcoming environment in which to grow. The serum aims to offset lifestyle stress which can lead to thinning hair by utilising a range of ingredients that either provide nutrients directly to the follicle, block internal factors which trigger hair loss or promote circulation.
How quickly will it take to see Folli’s results? How long will it last?
Typically if you’re using it every day, after 2-3 months you should notice a visible difference. We know that at times it’s often a combination of diet, stress and lack of physical activity that can cause hair loss. Folli is designed as a super food for your hair. Our aim is to keep your follis looking healthy and thick, that’s why we offer a set and forget monthly subscription service.
How to use the Folli Spray?
For external use only:
For best results use daily.
The spray is best applied straight to the scalp/roots that requires treatment, after showering to allow for maximum absorbtion.
It is safe to leave on all day.
Caution: If irritation occurs do not continue using it
Who can use Folli?
Everyone! Men. Women. Non-binary folks. Folli is for anyone who wants thicker, healthier, less stressed out hair.
What are the ingredients?
Folli Growth Activator Spray contains a number of ingredients to stimulate growth and give you fuller thicker hair. It contains no toxic chemicals, no animal testing and is vegan friendly.
Our active ingredients include:
Native Kakadu Plum (Terminalia Ferdinandiana)
- Antioxidant, antiseptic, antibacterial, antifungal & antiviral. Loaded with 100x the Vitamin C of oranges.
Licorice root extract (Glycyrrhiza Glabra) - Antioxidant, anti-inflammatory. Skin toning & hair repair properties.
Nigella Sativa seed extract -
- Anti-inflammatory, anti-fungal and antibacterial properties . Improves blood flow & circulation.
Piper Nigrum seed extract -
- Improves circulation, balances hormones & blocks enzymes that may trigger hair loss.
Panax Ginseng Berry extract
- Contains a number of phytonutrients, antioxidant and anti-apotopic, enhancing the regeneration of hair follicles.
Full ingredients list:
Aqua, Glycyrrhiza Glabra Root, Nigella Sativa Extract, Piper Nigrum Seed Extract, Panax Ginseng Berry Extract, Arctium Majus Root Extract, Hydrolyzed Soy Protein, Polysorbate 80, Terminalia Ferdinandiana fruit extract, Phenoxyethanol, Calcium Pantothenate, Citrulline, Niacinamide, Zinc Gluconate, Biotin, Ornithine HCL, Glucosamine HCL, Hydroxypropyl Guar, Arginine, Acetyl Tyrosine, Caprylyl Glycol
How long does the serum last if used daily?
With every delivery you’ll receive a 1 month supply. Regular use is recommended to maintain happy hair so the product is unlikely to expire. The 125ml bottles would last 1 month if used daily.
How does the 60 day money back guarantee work?
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Hair Folli will accept all refunds or replacement requests if the products are returned to our warehouse within 60 days of delivery.
The product must not have been used, show any signs of wear and tear, and the packaging must not have been damaged.
If the packaging is damaged in any way or if the product has been opened / used, you will not be entitled to a refund or replacement. Please note that refund will not include the outward shipping fee and a restocking fee of 15 AUD will be deducted to the final amount you will be refunded for.
Do you Ship Internationally?
Yes, we do standard worldwide shipping. It's FREE & Tracked.
How much does shipping cost?
It's free!
How to cancel a subscription?
We know our customers get the full benefit of the natural active ingredients when they're using the product daily for a minimum of 90 days*
To cancel simply email our customer support team 7 days before your debit date: sales@hairfolli.com
For cancellation before the minimum 3 month period incurs an administration fee of $50. No cancellation fee applies after this period.
*Paused and delayed subscriptions will not add to the 90 day period.
How does the subscription work?
We know that growing hair takes time, and we want you to get the most benefit out of the active ingredients.
Your subscribe and save option leaves you hassle free, getting your order delivered to your door each month automatically.
If you're going on holiday or have enough product to use, put it on hold. Just email us at sales@hairfolli.com
Once subscription fee has been deducted from your account and the order has been shipped, we will not be able to intercept the parcel or provide a refund.
It's your responsibility to ensure that you have sufficient funds in your nominated account to satisfy payment for subscription during each billing period, and you agree to reimburse us for any loss or damage suffered by us in connection with non-payment of the subscription fee.
How does refund or exchange work?
Email the Hair Folli team at sales@hairfolli.com and we will happily send you the return instructions.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Hair Folli will accept all refunds or replacement requests if the products are returned to our warehouse within 60 days of delivery.
The product must not have been used, show any signs of wear and tear, and the packaging must not have been damaged.
If the packaging is damaged in any way or if the product has been opened / used, you will not be entitled to a refund or replacement. Please note that refund will not include the outward shipping fee and a restocking fee of 15 AUD will be deducted to the final amount you will be refunded for.